Privacy Policy

Hafen Private is responsible for processing personal data submitted through this website and during concierge coordination.

Hafen Private operates as a concierge division associated with Hafen International and is managed by the operating company listed below.

Legal entity: Axonal Group FZ-CLL (اكسونال جروب ش.ذ.م.م-منطقة حرة). Trade / license reference: 2422523.01. Formation number: 2422523.

Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Contact details (such as name, email, phone number).

Service enquiry details (such as preferred dates, general requirements, and coordination needs).

Technical data (such as device, browser, and limited analytics where enabled).

Where relevant and with appropriate safeguards, information necessary to coordinate arrangements (for example, mobility requirements, language needs, travel assistance needs, or scheduling preferences).

We ask that you avoid submitting highly sensitive medical details through the website contact form unless specifically requested; where medical information is required, it should generally be provided directly to the licensed provider.

To respond to enquiries and provide concierge coordination.

To arrange and manage third-party services you authorize (e.g., transport, accommodation, clinic scheduling).

To maintain security, prevent misuse, and improve website reliability.

To comply with legal obligations where applicable.

Performance of a contract or steps prior to entering into a contract (handling your enquiry and arrangements).

Legitimate interests (security, fraud prevention, service improvement).

Consent (where required, including optional cookies/analytics).

Compliance with legal obligations.

We share personal data only where necessary to deliver services you request and authorize, and only with trusted third parties (e.g., airlines, hotels, medical facilities).

We limit sharing to the minimum required details and apply confidentiality expectations to all partners where possible.

We do not sell personal data.

We use organizational and technical safeguards designed to protect confidentiality, integrity, and availability of personal data.

No system can be guaranteed 100% secure; however, discretion and data protection are core to our operating standards.

We retain data only as long as necessary for the purposes described above, unless longer retention is required by law or agreed for ongoing client support.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing.

To exercise rights, contact us via the contact page.

This website and our concierge services are not directed to children. If you believe a minor has submitted personal data to us, please contact us so we can take appropriate steps.

Where coordination requires cross-border sharing (e.g., travel providers), we implement appropriate safeguards consistent with applicable law.

For privacy questions, requests, or concerns, contact us via the contact page.

If you have concerns about how we handle your data, we encourage you to contact us first so we can address the issue. Depending on your location, you may also have the right to lodge a complaint with a relevant supervisory authority.

We may update this Policy from time to time. The effective date above reflects the latest revision.